Policies
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect the information using advanced encryption and firewall technology. Your personal information cannot be read as it travels to our ordering system.
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by reputable third-party banking and distribution institutions. They receive the information needed to verify and authorize your credit card and to process your order. They are under strict obligation to keep your personal information private.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the twinriverstma.com site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
In order to improve our services to you, we may ask some of our customers to voluntarily complete surveys. Survey answers are confidential. If you do not wish to participate in a survey, simply decline to participate when asked.
We do not sell or disclose any personal information to third parties or reuse without your permission.
We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
You may change any of your personal information in your personal account on-line at any time.
If you purchase a gift certificate from our site, you will give us the recipient’s name and email address if you wish to send the certificate by email. If we wish to send a certificate by regular mail, you will give us the name, mailing information and phone number for the recipient. The recipient information you give us will only be used to send the gift certificate and for no other purpose.
Other sites accessible through our web site have their own privacy policies and data collection practices. Please consult each site’s privacy policy. twinriverstma.com is not responsible for the actions of third parties.
twinriverstma.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful.
Terms & Conditions
Gift Certificates
Use this certificate for any of the great services or products Twin Rivers Therapeutic Massage Academy has to offer. Expires six months from purchase.
No-Show Policy
This is a reminder that our Public Student Skills Lab is a class and the students are required to do 198 hours of massage before graduation. No-Shows make it very hard for the students to get the hands on they need to fulfill the class and graduate on time. Due to the increasing number of No-Shows of appointments we will be enforcing our 24-hour cancelation policy starting September 1, 2019. If the appointment is not canceled with in the 24-hour period and or we can not fill the opening you will be charged the full amount of the appointment. No appointments will be made for you until the charged amount is payed. We will also start require that all online appointments be pre-paid at the time of making the appointment.
Shipping
In-stock items are usually shipped within 48 hours. Most customers will receive their packages in 4-10 days. Gift cards and gift certificates may arrive sooner, as well as shipments to customers in Washington and Idaho. We do not currently offer next day shipping online, but you may order in-stock items to be shipped next day by calling our phone number at (208) 717-9413 to order the item.
